Process Mining Analytics

Course Overview

A practical, technology‑driven course that teaches learners how to extract, analyse, and optimise real business processes using event‑log data. The course covers process discovery, conformance checking, performance analysis, bottleneck identification, automation insights, and the use of process‑mining tools to drive operational excellence.

Target Audience

• Operations, process improvement, and transformation teams

• Business analysts and data analysts

• Lean, Six Sigma, and quality professionals

• IT, automation, and digital transformation teams

• Students or professionals entering process or operations analytics

Course Outcomes

• Understand core process‑mining concepts, event logs, and analytical frameworks

• Perform process discovery to visualise actual workflows and deviations

• Conduct conformance checking to compare real processes with designed models

• Analyse bottlenecks, delays, rework, and throughput using event‑log data

• Use process‑mining tools to identify automation and optimisation opportunities

• Evaluate process performance using cycle time, wait time, and resource utilisation

• Support continuous improvement, Lean, and digital transformation initiatives

• Communicate process‑mining insights clearly to operations and leadership teams