Salesforce Administrator

Course Overview

Salesforce Administrator is a hands‑on, role‑focused course that teaches learners how to configure, customize, and manage Salesforce to support business operations. The course covers core CRM concepts, user management, security, automation, data management, reporting, dashboards, and platform customization. It prepares learners for real‑world admin responsibilities as well as the Salesforce Certified Administrator exam.

Target Audience

This course is ideal for:

• Aspiring Salesforce Administrators and CRM specialists

• Business analysts, sales/marketing ops professionals, and support teams

• IT professionals transitioning into cloud‑based CRM roles

• Students or career switchers entering the Salesforce ecosystem

• Anyone preparing for the Salesforce Administrator certification

Course Outcomes

By the end of this course, learners will be able to:

• Understand Salesforce architecture, objects, relationships, and data models

• Manage users, profiles, roles, and permission sets

• Configure security controls and access management

• Build automation using Workflow Rules, Process Builder, and Flow

• Create and customize objects, fields, page layouts, and record types

• Import, clean, and maintain data using Data Loader and Data Import Wizard

• Build reports and dashboards for business insights

• Manage org settings, app configurations, and platform features

• Demonstrate admin‑level skills aligned with the Salesforce Administrator exam