Operations Data Analytics

Course Overview

A practical, performance‑focused course that teaches learners how to use data to analyse, optimise, and improve operational processes. The course covers operational metrics, process efficiency, forecasting, capacity planning, quality analysis, dashboards, and data‑driven decision‑making across supply chain, manufacturing, service delivery, and business operations.

Target Audience

• Operations managers and team leads

• Supply chain, logistics, and manufacturing professionals

• Business analysts and process improvement teams

• Quality, planning, and performance management roles

• Students or professionals entering operations analytics

Course Outcomes

• Understand key operational metrics, KPIs, and performance indicators

• Analyse process efficiency, bottlenecks, and throughput using data

• Use dashboards and analytics tools to monitor operational performance

• Apply forecasting techniques for demand, capacity, and resource planning

• Evaluate quality, defects, and variation using data‑driven methods

• Identify operational risks and improvement opportunities

• Support lean, Six Sigma, and continuous improvement initiatives with analytics

• Communicate operational insights clearly to stakeholders and leadership